Disputes aren’t just a cost. They’re a drag
Recover more, spend less
Automated chargeback representment workflows that replace manual effort.
See the full picture
Gain actionable insights on dispute reasons, outcomes, and trends straight from your dashboard.
Scale without friction
From 1K to 1M transactions, Solidgate seamlessly adapts to your volume.
The game is rigged. It’s time to change it
Smart dispute analysis
We analyze every dispute using key parameters like reason codes, card brand, and issuer behavior to craft the most effective strategy.
AI-powered evidence compilation
Our AI automatically assembles and structures all relevant data into a winning evidence package tailored for maximum chargeback representment success.
Seamless delivery & tracking
Evidence is submitted automatically to the right processor or bank, with real-time tracking of status, outcomes, and trends across your entire portfolio.
Your always-on dispute defense system
On guard, 24/7
We detect, react, and respond in real time – fully automated, always on to keep your revenue safe.
Your personal lawyer
We craft professional responses using reason codes, issuer behavior, and evidence.
Built on data, driven by outcomes
Each response is a structured, fact-based argument built to win and recover revenue.
Works across entire payment stack
Visa, Mastercard, PayPal, APMs – we cover it all, know the rules, and defend effectively.
Outcomes matter. That’s why we focus on winning
A product that gets better with every dispute, issuer behavior, and reason code. We craft responses that make your win rates soar.
Frequently asked questions
Solidgate’s chargeback representment solution handles various types of disputes, including fraudulent chargebacks, customer disputes, and authorization errors.
Yes, our chargeback representment solution integrates seamlessly with your existing payment setup. Whether you’re using Visa, Mastercard, PayPal, or , Solidgate works directly with your processors and acquirers to automate the representment process.
The chargeback representment process with Solidgate is fully automated – no manual work required.
Here’s how it works:
- Automatic evidence collection: The system gathers all relevant data, including transaction history, delivery proof, and user consent.
- AI-powered compilation: All evidence is structured into a complete, compliant package ready for submission.
- Automated submission: Solidgate tracks and submits the dispute on your behalf.
- Real-time updates: You’re automatically notified about each dispute’s status as it progresses.
Yes, our chargeback representment solution allows you to customize the evidence and approval logic based on the reason codes and specific issuer requirements. Our AI analysis reviews each dispute, allowing you to tailor your evidence packages and optimize them for maximum success. You can configure the system to follow specific dispute rules or align with your internal approval processes.
Solidgate uses a range of data sources to fight disputes effectively, including:
- Transaction data: Payment logs, timestamps, and amounts
- Customer history: Past interactions, subscriptions, and consent records
- Delivery proof: Shipping confirmation, tracking information, and usage logs
- Support tickets: Communication with customers that can serve as evidence for friendly fraud claims.
Our customers often see up to a 20% uplift in win rates, along with a significant reduction in operational costs related to chargeback management.